Resources for CFPCM Professionals Working With Clients During COVID-19

If you’re a CFP professional looking for guidance on how best to support your clients and navigate the markets during this uncertain time, we invite you to explore the following resources provided by FPSB Ltd.’s global network of CFP certification bodies and partner organizations. Please check back often, as we will continue to update this page as other resources become available and the situation evolves.

FPSB Ltd. Guidance Practice Note and Webinar Series (CPD eligible)

Learn how to engage with and support clients who are feeling stressed and/or vulnerable due to COVID-19 in FPSB Ltd.’s Guidance Practice Note on Advising Vulnerable Clients.

FPSB Ltd.’s webinar series covers a variety of topics that will benefit your financial planning practice, but there are some that are particularly relevant to today’s environment:

  • Digital Transformation in Financial Planning
  • Putting Principles into Practice: Client First
  • Essential Habits of Trusted Advisors

Guidance on Navigating and Adapting Your Work During COVID-19

Universal Messages to Share With Your Clients
  • Stay in your seat. Decisions made based on fear can be ones you regret later.
  • If you’ve lost your job or need to rethink your goals, let your CFP professional provide an objective point of view, help you brainstorm options, or be your guide and coach.
  • Take a long-term view. Instead of focusing on the headlines, refocus on your financial and life goals.
  • You can’t control the markets, but you can control yourself. Now might be a good time to revisit your budget, determine what expenditures matter most, maybe take advantage of government programs to refinance your mortgage. Do things that make you feel positive, instead of stressing about what you can’t control.
  • Doing nothing is an acceptable strategy. For example, if you’re worried that you might not be able to retire on your original timeline, know that you don’t have to make that decision now, while there’s so much uncertainty. It’s ok to leave everything where it is until cooler heads prevail.
  • Your CFP professional is here for you; don’t be afraid to lean on your advisor for help ­­— that’s what he or she is there for. Talk with your financial planner; there may be opportunities you can take advantage of during market upheaval.

Resources for Managing Your Clients’ Fears

Explore other resources from the Financial Planning Association’s Volatility Resource Center.

Resources Addressing Market Volatility/Crashes

Resources You Can Share With Clients, Prospects and Other Audiences

National Sources of COVID-19 News and Information

Special Announcement for CFP Students

On 18 May 2020, NSE Academy announced that all examination centers are closed through 7 June 2020. Students who are scheduled to take an exam through 7 June  2020 may re-schedule his/her test(s) till test date 31 August 2020.

FPSB’s CFP Certification exams shall not be available for payments and enrollments on the NCFM online portal until 31-May-2020.  We have taken this step to make sure that when exams open those whose examinations were cancelled have the ability to reschedule and that we can appropriately manage the backlog and to minimize the number of candidates who have to manually reschedule exams.   We will continue to assess the situation and make changes as appropriate, but in the meantime, please feel free to contact FPSB Ltd. with any questions or concerns.

FPSB Ltd. will post updates to and our social channels (Facebook, Twitter and LinkedIn) as we are informed of further changes.